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TIPS- T-learning to improve professional skills for intercultural dialogue

A Multilateral project for development of innovation under the Leonardo da Vinci programme, initiated by Consorzio For.com, (Italy) in five countries: Austria, France, Greece, Italy and Poland. For further information: http://www.forcom.it/tipsproject/.
A synthesis was published by Iriv : Comparative research report on Migration, Cultural mediation and the TIPS perspective in Europe.

Presentation

European Union has underlined the importance for each member state to be conscious that migration is one of the main issues policies have to face. A common approach to questions that migration flows arise is than necessary in order to assure cohesion, economic and social development. Each member state and the EU as a whole has than to develop skills and professional competences related to immigrants needs focusing on issues as acceptance, both behavioral, historical and cultural, social integration, diversity management. Many professional figures have developed around these priorities. Cultural mediation is a professional activity which requires several skills, such as:communication and comprehension (especially inter personal effective communication is needed) ; relational abilities ; emotional balance ; planning abilities ; being able to face and to solve conflicts ; being able to promote self-esteem ; language literacy ; cultural and history background. Cultural mediators are a precious resource both for minority ethnic communities and for society as a whole. They are "culturally sensitive and competent services providers" more than just information or linguistic support providers. That is why competences and skills they have to master are so wide and could need to be adapted to very specific case to case situations. The cultural mediator founds job in public and private services where first contact services are offered: offices for foreigners, sanitary services, police departments, tribunals, prisons, association and cooperatives promoting socio-cultural integration projects. His role is also very important in sanitary structures (hospitals, first assistance bureau) where also new emergent branches of medical services are becoming aware of migrants specific needs.

Object
The main objective of TIPS project is to realize a training course using t-learning methodology for cultural mediators and sanitary staff in order to improve skills and competences needed to work and to act with immigrants..

Results

to design and realize a project web portal
to draw up a comparative search on the professional figures and training needs of cultural mediators
to realize training seminars through e-learning and tv-learning methodology
to define a mobile phrasebook which contains a repository of most frequent sentences and verbal expressions in at least 7 languages (most used by immigrants)
to draw up an e-book with tips for most frequent situations faced by sanitary staff working with immigrants
to allow continuous communication for experiences exchanges between medical staff and cultural mediators through mobile devices

Work Plan

European meetings of experts (Roma, Krakow, Graz, Patras) ;
national meetings gathering cultural mediators, immigrants and all the stakeholders involved in welcoming immigrants ;
national studies on profiles of professionals working with immigrants and training needs ;
the innovative aspect of the proposal is the teaching methodology proposed which focuses on the use of ICT and T-learning in particular. T-learning consists on the integration of three different tools: Internet (e-learning), Television (tv-learning), Mobile (m-learning). Internet will be used to provide, through the TIPS project web site, more general information, materials, news, etc..
dissemination strategy
monitoring and evaluation strategy..

Partners
Six organisations in five countries

Austria

Auxilium
Sofia Fontes e Sousa de Oliveira and Dr Christina Pusswald
A-2200 Graz
Tel.: +43-316 328 044
www.auxilium.co.at

Greece
Université ouverte hellénique (HOU)
Dr Achilles Kameas
23 Sahtouri street
GR- 26222 Patras
Tel.: +30 -2610367402
www.eap.gr

Italy
Consorzio For.com
Ilaria Masciti
Via Virginio Orsini, 17/A
IT-00192 Roma
Tel.: +39 06 3608151
www.forcom.it

Italy
Gruppo Pragma
Guido Zerbinetti
Foro Bonaparte 59
IT- 20121 Milan
Tel.: +39 0236592910
www.gruppopragma.it

France
IRIV - Institut de Recherche et d'Information sur le Volontariat
Dr Bénédicte Halba
11 rue de Saussure, F-75017 Paris
Tel.: +33-1-42840825
www.iriv.net

Poland
University Joseph Tischner
Dr Krysztof Gurba
Westerplatte 11
PL- 31066 Cracovie
Tel.: +48 12 683 24 15
www.wse.krakow.pl

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